If you require an exchange or refund, please send an email to sales@donelondon.co.uk with the reason an exchange or refund is required. 

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Return requests are only valid within 14 days of purchase.

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All products must be returned in a resalable condition. If products are deemed not to be in a resalable condition they will not be refunded or exchanged.

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Return postage needs to paid for and arranged by the customer submitting the return or exchange.

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Return postal address is:

Done London

Unit 2, Submarine Cable Depot,

Warspite Road,

London,

SE18 5NX

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Please remember to write the order number on a piece of paper and place it inside the return package before sealing and posting it.

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